HITEK Services, a smart FM solutions provider under the Farnek group of companies, has launched Housekeeping Plus, an innovative mobile application designed to deliver efficient, cost-effective housekeeping solutions for the hospitality industry. Tailored specifically for hotels, resorts, and property management companies, the app revolutionizes housekeeping operations by streamlining workflows and enhancing connectivity.
Javeria Aijaz, Managing Director of HITEK, explained, “In addressing recruitment challenges, operational efficiency, cost savings, and meeting guest expectations—key factors for any hotel’s success—this app transforms traditional housekeeping practices. Gone are the days of manual checklists and room allocation sheets; everything can now be handled digitally through the app.”
Streamlined Operations and Real-Time Accountability
The app enables housekeepers to digitally sign off on completed tasks while providing supervisors and management with real-time updates on room conditions. This ensures accountability and allows front office teams to instantly assign rooms to guests.
With features like automated room assignments, task management, and live updates accessible directly on mobile devices, the app eliminates the need for paper-based processes or in-person meetings. It can also configure and assign service frequencies for various locations, providing seamless access to operational data.
Enhanced Inventory Management and Productivity Tracking
Another standout feature is its room inventory management capability, which not only tracks serviced rooms but also identifies inventory trends. By incorporating QR codes in each room, housekeepers can effortlessly start and complete tasks without manually entering location details. Additionally, management can review individual and team productivity to optimize manpower allocation.
Integration with Property Management Systems (PMS)
The app’s integration with hotel Property Management Systems (PMS) ensures a seamless flow of real-time information about room occupancy and guest movements. This connectivity allows for updates on room statuses to be immediately communicated to the front office, enabling faster check-ins and better guest experiences.
“With this integration, Housekeeping Plus empowers teams to achieve greater efficiency and cost savings,” Aijaz noted. “It optimizes schedules, improves inter-departmental communication, and eliminates the need for printed assignments. Management can access room occupancy, cleaning statuses, and guest arrival or departure information to create and share daily cleaning schedules, prioritizing tasks and addressing urgent updates in real-time.”
Real-Time Notifications and Maintenance Reporting
Housekeepers can mark rooms as completed throughout their shifts, with updates instantly reflected in the PMS. Guests can be notified immediately when their rooms are ready for check-in. Additionally, the app’s messaging system enables instant reporting of maintenance issues, complete with supporting images, which can then be redirected to engineering and tracked for resolution.
Simplifying SOP Compliance and Performance Monitoring
Housekeeping Plus centralizes Standard Operating Procedures (SOPs) and checklists, making them easily accessible and regularly updated. This ensures compliance and consistent service delivery across all room types.
“Maintaining housekeeping standards is vital for upholding a hotel’s brand values and guest satisfaction,” Aijaz emphasized. “This app allows management to monitor SOP adherence and compare service quality across room types effortlessly.”
The app also generates real-time performance dashboards, providing insights into staff productivity and helping optimize shift schedules and planning based on occupancy forecasts.
Transforming Hospitality Housekeeping
With its comprehensive features, Housekeeping Plus is set to redefine housekeeping operations in the hospitality sector. By leveraging technology, it enhances efficiency, accountability, and guest satisfaction, ensuring hotels can deliver a superior experience while achieving cost-effective operations.